RPA for Automated Claims Processing
Traditional claims processing is a highly manual, time-consuming and error prone process. Many insurance companies are plagued by long processing times and process inefficiencies, which often lead to unsatisfied customers.
Various strategies have been adopted in recent years to reduce human intervention in these processes. Some involve adding advanced functionality to existing, decades-old legacy platforms.
Other approaches call for investments in new auto-adjudication platforms that are more agile and effective. These approaches, however, can be cost prohibitive and can take several years to implement.
Newer technologies, such as Robotic Process Automation (RPA), are potent enough to make a transformational impact on claims administration. Where other solutions fail, RPA shines by bringing the much-needed speed, accuracy and cost-efficiency that are key to conducting effective and streamlined claims processing
Expedited Claims Processing
RPA help companies improve customer service by expediting service delivery. RPA shortens processing time, allowing claims to be processed faster and more efficiently.
Process Quality and Accuracy
RPA reduces the backlog of work that makes human error inevitable. Monotonous tasks such as data entry, validation, and checking against benefit or coverage requirements can be fully offloaded to Robots for quick, efficient, and precise execution.
Adherence to Compliance Requirements
A platform produces a detailed log of activities, with every step in the claims process documented, making it simpler for companies to monitor regulatory compliance on an ongoing basis.
RPA for HR Process Automation
In the past, Human Resources teams were primarily responsible for hiring, onboarding, payroll and administration. Today, HR responsibilities have evolved to include the tasks that support the business, but also those that enable business strategy. HR units and talent systems are being designed to operate across geographic boundaries, and to accommodate the demands of local markets and business units – to enable digital transformation and growth.
But given the staggering amount of manual-intensive processes HR must manage – data gathering, candidate checking, updating of information throughout the employee lifecycle, validating, form filling, request processing and more – these departments are finding it increasingly difficult to focus on anything but administrative tasks.
To optimize performance, HR teams have turned to technology such as Robotic Process Automation. With repetitive, time-consuming and high-volume processes comprising a large part of daily HR tasks, this industry is ripe for automation.
Recruitment and Data Management
RPA can bring real value to HR units by streamlining tasks and optimizing performance at each stage of the recruitment process and beyond.
By offloading these repetitive tasks to robots, HR teams improve process accuracy and reduce human hours spent on admin and paperwork.
Onboarding and Employee Development
RPA can help improve time to proficiency and shorten training cycles by having Robots train employees on various processes and business applications. Robots run on employee desktops and guide employees through transactions, minimizing the need for human intervention in the onboarding process.
Payroll and Benefits
RPA improves accuracy and reduces processing time for tasks that involve large volumes of data entry and record verification. Via RPA , users can embed business rules directly into automation workflows, ensuring that employee records are updated and accurate, and improving the consistency and quality of payroll service delivery.